Bill Payment Options

Improve Water Association offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

 

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment coupon. To avoid late fees, please mail your payment at least five-seven business days before the due date specified on your bill.

 

Credit Card/Debit Payments

Any customer can pay their current bill with a credit card or debit card in the office or over the phone, Monday through Friday, between the hours of 8:00 am and 1:45 pm.  There will be an additional charge of $2.00 per transaction.

Online Bill Pay

Improve Water now has online bill pay here on our website.  You will need your IWA's account number to assure that your payment is applied to the correct account.  Once the account is set up you will enter the information regarding your personal e-card or e-check payment. Please note that e-check payments generally take 24 hours and e-card payments generally take 48 hours to post to our online payment report.  If you make an online payment after 4:30 pm and your water is subject to be cut-off the following day, please contact our office the next morning to alert us. 

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders. To avoid longer wait times, please note that Mondays, Fridays and the first day after a holiday are normally very busy.

 

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account. Please consult with your bank for more information.

Relevant Documents